The research by Benham and Reeves shows that 8.6% of total transactions that completed across England and Wales last year did so in December, making it one of the busier months of the year. Benham and Reeves Lettings reviews. A very reliable person. I have used BR lettings service (Wapping branch) as owner since 2016. Their property mgt team, over the past 4 years with a recent change, remains, over the entire period slow to respond and deserve a 3 star rating while their accounts dept a 5*. Having to pay £288 for a pest controller to come in to find the source of the issue. Benham and Reeves Residential Lettings Head Office, London, 51-53 Heath Street, opening hours, Benham & Reeves - London's premium residential letting agent with over 50 years experience. Hi Yetunde, thank you for your telling us about your experience which I have since investigated. At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? Thank you. Highly appreciated. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com. When the mater on the value was already finalised? comment. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better. Saying no and the shower leaking within a week of moving in. Thank you for amending your review to let us know you were satisfied with the outcome. Definitely the worst Lettings agent I’ve ever been with. Very positive experience with the help from Thomas Grossi. My home was managed by Benham & Reeves for 6 years. Someone took up my case and has shown legitimate interest in the situation.Other than that I would describe the experience as relatively good, I've been their customer for 2 years and I am otherwise happy with their services. I have used BR lettings service (Wapping branch) as owner since 2016. Thanks very much. Read about their experiences and share your own! Estate Agents in London . Hi Bill, sorry to see this review here as our systems doesn't show that we have received any complaint. Hi Rizgar, sorry to see your complaint here as after looking into this, our records show : Thanks very much for your five star review Dr Wong, its a pleasure to have your business and we aim to keep up the good service! Kind regards, Emily Taylor, B&R, Hi Hiffen, we're glad we were able to get the deposit released back to you and bring some closure to this aspect of your Father's estate. Thank you Ms Tan, it was our pleasure helping you find your perfect home. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Much appreciated. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. Kind regards, Emily Taylor, B&R, Thanks Annie for the five star rating and for taking the time to review our property management service. He has been most responsive and helpful and represents B&R well. Simply claim your company now. Best regards, Emily Taylor, B&R. Having to pay £288 for a pest controller to come in to find the source of the issue. Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Be the first one to write a review. Avoid at all cost. Kind regards, Emily Taylor, B&R, Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Thank you Abbas for making this journey a lot easier for me! We hope you enjoy your apartment and Kensington with all it has to offer. Earlier this year I send email to William with form and value agree and I was ignored. Why would I say yes take more money off me at a later date? They have refused to return my holding deposit. From our flagship office at Heath Street in NW3, we specialise in the rental of quality apartments and houses in Hampstead, West Hampstead, St John's Wood and Belsize Park. Benham and Reeves in London, reviews by real people. Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. A free inside look at company reviews and salaries posted anonymously by employees. They are the star in the team! after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. Kind regards, Emily Taylor, B&R, Thanks Annie for the five star rating and for taking the time to review our property management service. He is always prompt in replying and assisting the customers. Established in 1958, Benham and Reeves are one of the oldest independent estate agents in Hampstead. I found him not only professional, but also extremely helpful. I will see them in court. A very reliable person. When our flat came up for letting last month, Brett Boyd, the manager, contacted me. There have been some 20,238 transactions since the scheme was launched, with a … Occasional hiccup while dealing with the property manager for my area. I need to thank him very much for his kindness but above all for his professionalism. Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. Established in 1958, Benham and Reeves is one of the oldest independent estate agents in Hampstead. Hi Jimmy, thanks for your positive feedback which is appreciated. Getting our deposit back was also problematic. They dont bother to reply to me.. (Edit from a 1-star rage-review) I had an isolated unpleasant experience with them, asking for a series of repairs at my rent place and not receiving a reply for my request for more than a month, but I have been assured by their Customer Services that this is an isolated incident and that normally they take their customers very seriously. She has helped us with everything we requested. Earlier this year I send email to William with form and value agree and I was ignored. We do always follow up all comments to see where we can do better. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. Although they might deserve 2.5 out 5, I can't score 0.5. We were renting a flat 4 years and i must admit we had no significant issues with them. Their own inventory described the kitchen as grubby Having the boiler changed by shoddy work men and then hearing a rustling in the kitchen that was a large rodent because they had left a hole big enough for it to come into the kitchen. Wish you well with your ongoing tenancy. Search for local Letting Agents near you on Yell. I hope for the sake of the tenants renting with these people, they do do better. He handled all my queries promptly and followed through well. I need to thank him very much for his kindness but above all for his professionalism. Their sales team, seasoned and professional, in my opinion is a 4 star. First of all took them 2 weeks to call me back just to book a viewing. Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. Thank you for your valued business. Kind regards, Tracy, B&R. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). To stay clear is a good idea.Edited to add: there is no excuse for poor service. Benham and Reeves - Request Consultation - Real Estate Services - 107 Fleet Street, Blackfriars, London, United Kingdom - Phone Number - Yelp Thank you. Thanks again, Emily , B&R. Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. I have been a client of Benham and Reeves since 2003 and the service has not always been satisfactory. Benham and Reeves analysed sold price records across England from the Land Registry between the launch of the stamp duty holiday on 8 July and the latest available data from 31 August. The U.K.’s real estate market is fresh from its busiest October in at least a decade, with the number of homes changing hands surpassing the totals recorded in … Thanks very much. We understand the hassle it can be when you are overseas and far away from your London property investment. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Thank you Abbas! Abbas provided us with superb service and we were impressed. Sarah helped us with the handover process and found us a very good tenant. Hi Yetunde, thank you for your telling us about your experience which I have since investigated. The team are responsive and are as flexible as possible which is great when you're a landlord overseas. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Find Benham & Reeves Highgate in London, N6. Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. We have since reviewed everything to see what lessons can be learned and we will try to prioritise such cases going forward and do more follow up to resolve things faster. Benham and Reeves is one of the oldest independent estate agents operating in London and our Knightsbridge branch, established in 1998 in Brompton Cross, offers extensive local property knowledge and experience of working at the heart of sales and lettings in the SW3, SW1 and SW7 postcodes. We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Benham and Reeves is a family-run lettings and sales agent which has been operating since 1958 and now has 17 branches across prime residential locations in London, as well as 5 international offices. Kind regards, Emily Taylor, B&R. We rented with this agent for 15 months. I have given your helpful feedback concerning our complaints process to the relevant teams so we can action any improvements. Thank you Abbas for making this journey a lot easier for me! Get real customer insight and respond to your reviews… Dear James I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. Avoid at all cost. Hi Rizgar, sorry to see your complaint here as after looking into this, our records show : Thanks very much for your five star review Dr Wong, its a pleasure to have your business and we aim to keep up the good service! Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. We do always follow up all comments to see where we can do better. Kind regards, Emily Taylor, Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I will see them in court. Over the years, we have built up an unrivalled street by street, often house by house, local expertise. I am very pleased with the professional service provided by Abbas Efir. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). Abbas is always there to attend to needs when they arise. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. Thank you very much Tom for all your time and professional service. Its great to hear you are getting a prompt and efficient service. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. Thank you for amending your review to let us know you were satisfied with the outcome. Definitely the worst Lettings agent I’ve ever been with. Benham & Reeves is one of central London's oldest independent property lettings, management and sales specialists. Avoid at all cost. Highly recommend NOT to go with them. Abbas was very encouraged to see your kind words here. Sometimes Calleen goes by various nicknames including Colleen A Reeves, Calleen Annette Reeves and Calleen A Reeves. Real Estate Agents, Property Management, Letting Agents, R Kind regards, Emily Taylor, B&R, Thanks very much for your lovely feedback about our property management service. I normally don't leave reviews but felt the need to as the service from Marc in the Hammersmith branch has been absolutely amazing. Agent explicitly asked if there had been a leak from the shower room. I am very pleased with the professional service provided by Abbas Efir. Get contact details, videos, photos, opening times and map directions. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. amazing service...thanks to Brett and his team for helping so much in accommodating our requests and moving us in so quickly. Why would I say yes take more money off me at a later date? Thank you Billy for taking the time to post a review. He is always prompt in replying and assisting the customers. This is crazy. Its great to hear you are happy and finding the service professional and reliable. Please do email me. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. Saying no and the shower leaking within a week of moving in. Search for local Letting Agents near you and submit reviews. See what employees say about what it's like to work at Benham and Reeves Lettings. London’s Estate Agent Benham and Reeves established in 1958 specialise in dealing with residential properties for rent & sale in London & also offer property management & property marketing services to … Show map Little to no service, always changing contacts and a ton of hidden charges. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Salaries, reviews and more - all posted by employees working at Benham and Reeves Lettings. Get contact details, videos, photos, opening times and map directions. We would definitely recommend Benham & Reeves for anyone looking to rent out their property. The worst estate agents. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. Media Gallery for Benham and Reeves Residential Lettings www.brlets.co.uk Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. Kind regards, Emily Taylor, B&R, Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Thank you Abbas! Hi Jimmy, thanks for your positive feedback which is appreciated. All rights reserved. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. The worst estate agents. Can you please email me at info@benhams.com with the property address and your full name and I will investigate this for you. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. Our 60 year heritage has been built on exceeding expectations and maintaining good relationships with tenants and landlords alike which is why 67% of our business comes via personal recommendation. Occasional hiccup while dealing with the property manager for my area. Very helpful, enthusiastic and conscientious. I would also appreciate my first name being taken off the response note. Kind regards, Emily Taylor, B&R, Hi , thanks for taking the time to give detailed feedback about the service. My home was managed by Benham & Reeves for 6 years. © 2020 Trustpilot A/S. Get to know your customers. Best regards, Emily Taylor, B&R. Abbas was very encouraged to see your kind words here. Benham & Reeves hidden fees. Find Benham & Reeves Residential Lettings in London, NW3. Kind regards, Emily Taylor, B&R, Hi Hiffen, we're glad we were able to get the deposit released back to you and bring some closure to this aspect of your Father's estate. 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